Less is sometimes more
Economic logic suggests that more is better. Psychology often believes that less is more.

Short essays and release notes on calm scheduling, service-provider workflows, and the thinking behind Bubakat.
Economic logic suggests that more is better. Psychology often believes that less is more.
Economic logic suggests that more is better. Psychology often believes that less is more.

In maths, 2 + 2 = 4, and the teacher will rap your knuckles if you argue. In human psychology, 2 + 2 can equal anything from negative three to a gazillion. It's entirely up to you. You're the one holding the wand.

For decades, businesses, tech wizards, and even governments have been absolutely obsessed with efficiency—chasing it like a hyperactive squirrel on espresso.

Mathematics is a glorious, magnificent thing—when it's done well. When it's done badly, though? You'd genuinely be better off running your business with a troupe of juggling mimes than with a mediocre mathematician.

You will never, ever uncover those juicy unconscious motivations unless you build a little playground where people can ask apparently ridiculous questions without fear of looking like a complete turnip.

So you're launching a business, or maybe you're flirting with the idea of adding a shiny new service to your portfolio. Naturally, your first move is market research — asking people what they want. Sensible, right?
